Privacy Policy

Last updated: September 2026

Tandem OT Ltd. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or use our occupational therapy services.

1. Who We Are

Tandem OT Ltd. provides occupational therapy services, including assessments, consultations, interventions and support for children, adolescents and their families.

Tandem OT Ltd.
Email: info@tandemot.ie
Phone: 085 8264327
Website: tandemot.ie

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, Tandem OT Ltd. is the data controller of personal information collected through this website and in connection with our services.

2. Information We Collect

We may collect personal information when you contact us, submit an enquiry, arrange an appointment or use our services.

This may include:

  • Your name
  • Email address
  • Telephone number
  • Information provided through our website contact or enquiry forms
  • Information relating to a child or young person for whom services are being requested
  • Appointment and consultation information
  • Relevant health, developmental, educational or clinical information
  • Correspondence between you and Tandem OT
  • Technical information associated with use of our website, such as IP address, browser type and device information

Please only provide information that is relevant to your enquiry when contacting us through the website.

3. Health and Special Category Data

As an occupational therapy service, Tandem OT may need to process health, developmental or other sensitive information concerning clients.

Health information is considered special category personal data under GDPR and is afforded additional protection.

Where such information is required for the provision of occupational therapy or related healthcare services, it will only be collected and processed where there is an appropriate lawful basis under applicable data protection legislation.

We take particular care to ensure that clinical and health-related information is treated confidentially and is only accessible to those who require it for legitimate professional or administrative purposes.

4. How We Use Your Information

We may use personal information to:

  • Respond to enquiries
  • Arrange consultations, assessments and appointments
  • Provide occupational therapy and related professional services
  • Communicate with parents, guardians, clients and other relevant professionals
  • Maintain appropriate clinical and administrative records
  • Manage our relationship with clients
  • Meet our professional, regulatory and legal obligations
  • Operate, maintain and secure our website
  • Improve our website and services
  • Prevent misuse, fraud or security incidents

We will not use your personal information for purposes that are incompatible with those for which it was originally collected.

5. Our Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

  • Consent – where you have given us permission to process your information for a specific purpose.
  • Contract – where processing is necessary to provide services you have requested or to take steps before entering into an agreement with you.
  • Legal obligation – where we are required to process or retain information by law.
  • Legitimate interests – where processing is reasonably necessary for the operation, administration or security of our services and those interests do not override your rights.
  • Provision of health or social care – where processing of health or other special category information is necessary for the provision or management of healthcare services by an appropriately qualified professional, where applicable.

6. Information About Children

As Tandem OT provides services to children and adolescents, we may process personal information relating to children.

Where appropriate, information will normally be provided by a parent, guardian or other person authorised to act on behalf of the child.

We only collect information that is relevant and necessary for the provision of our services and handle children’s personal data with particular care.

7. Sharing Your Information

We do not sell or rent personal information.

We may share information with trusted service providers who assist us in operating our business or website, where necessary and subject to appropriate confidentiality and data protection safeguards.

In connection with occupational therapy services, information may also be shared with other healthcare, educational or relevant professionals where this is appropriate, authorised or legally required.

We may also disclose information where required by law, regulation, court order, safeguarding obligations or another lawful authority.

8. Website Forms

When you submit an enquiry through our website, the information you enter is transmitted to Tandem OT so that we can respond to your request.

Please avoid including unnecessary medical or highly sensitive information in the website contact form. More detailed or sensitive information can be provided through an appropriate method when required as part of your consultation or assessment.

9. Cookies and Analytics

Our website may use cookies and similar technologies for essential website functionality and, where consent has been provided, analytics or other optional purposes.

Non-essential cookies will only be used in accordance with your cookie preferences.

Full details of the cookies used on this website, their purposes and how you can manage your preferences are provided in our separate Cookie Policy and through the cookie consent management system.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal and clinical information is restricted to individuals who have a legitimate need to access it.

While we take reasonable measures to protect information transmitted through our website, no internet transmission can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet applicable legal, professional, insurance and regulatory requirements.

Clinical records may need to be retained for longer periods in accordance with applicable professional guidance and legal obligations, particularly where records relate to children.

When personal information is no longer required, it will be securely deleted or otherwise disposed of.

12. International Data Transfers

Some technology providers used to operate our website or business may process information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards recognised under GDPR are in place.

13. Your Data Protection Rights

Under data protection legislation, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing
  • Object to certain types of processing
  • Request transfer of your information where applicable
  • Withdraw consent where processing is based on consent

These rights are subject to certain legal and professional exceptions. For example, we may be required to retain particular clinical records even where deletion has been requested.

To exercise your rights, contact us at info@tandemot.ie.

14. Complaints

If you have concerns about how Tandem OT processes your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection.

15. Third-Party Websites

Our website may contain links to third-party websites. Tandem OT is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will always be published on this website.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Tandem OT Ltd.
Email: info@tandemot.ie
Phone: 085 8264327